Returns Policy
We understand that there are many reasons why you may wish to return part(s) or may even wish to cancel your order. All goods sold by Mail Order are covered by the Consumer Protection (Distance Selling) Regulations. Please see our returns policy below or contact us if you have any questions. Note, we physically inspect all returned items before we can exchange them or before a credit note can be issued and any credit or refund will be at the sole discretion of Britcar Global.
Cancelling your order
You can cancel your order (in writing) any time before it has been dispatched. An order may not be cancelled after it has been dispatched or while it is in transit, it will instead be treated as a return. In this eventuality a refund will be provided when the goods are returned to us. You must immediately return the goods at your own cost (carriage charges are non-refundable).
All returns
All goods returned for a credit or exchange must be accompanied by a returns number. You will be given this number when you process a claim by filling in a returns form, if they are returned without this information they may be subject to delay.
When returning goods you must include:
- A copy of the invoice or proof of purchase.
- Your completed returns form.
Please ensure all goods are adequately packed to avoid damage, you should insure them accordingly with the carrier and obtain a proof of shipment. All goods must be in the condition supplied at the point of sale and with their original, undamaged packaging please ensure there is no additional tape on the box, any writing on it or that it is defaced in any way as the part WILL be rejected by Jaguar Land Rover simply because the box is damaged. If this is the case we will be unable to refund you for this product and the good(s) may be returned to you. No responsibility can be accepted for goods received by us, damaged.
Return of parts not required
Parts that are not listed 'in-stock' are especially ordered in for you from suppliers. You must inform us (in writing) at any time up to and including the 14 days of placing your order if you wish to return items. Between 14-28 days, there is an additional 20% restocking fee.
For parts that are not ‘special order’, you can inform us (in writing) at any point within the 28-day return period from order.
No returns will be considered after 28 days unless covered by the terms and conditions of our warranty.
Returns are not permitted on parts specially ordered by Britcar Global from other suppliers on the customer's behalf.
Returns of Exchange 'Old Units'
Exchange units must be returned to us within 80 days from time of purchase, Please contact us prior to returning the old unit for a 'Return Number', this speeds up the process of refunding the surcharge to you.
Please note that old units must be complete and drained of fluids where applicable. We reserve the right to retain all or part of the surcharge if the unit is damaged or not identical to the type supplied.
Old core parts should NOT be dissembled or cleaned by abrasive methods such as sandblasting or glass beading.
When returning the old units please use the box the new units arrive in, they must arrive back to us in good condition with no damage or tape on the box for Land Rover to accept the return.
Failure to comply may result in a charge for any costs incurred or a rejected and no credit will be issued.
Other Returns
Any other returns will be dealt with in accordance with your statutory rights, if applicable, or our warranty.
Please note that returns are processed as quickly as possible. During busy periods returns may take up to 14 days to process. Your statutory rights remain unaffected.
Please note that any returns may be subjected to a 20% re-stocking fee.
Incorrect goods despatched
Occasionally the wrong item is sent to a customer. You are free to return these goods in new & unused condition for 30 days after delivery. You will have the option of an exchange for the correct item or a full refund. If you have been incorrectly charged, we will correct the discrepancy. Britcar Global will meet the cost of returns postage for goods sent in error (within reasonable limits) once received back to our premises. In some instances the value of the goods may not make it a viable proposition to send back to us and in these circumstances we may ask for photographic evidence or write off the goods.
Important
Exchanges will only be made where the same item is available in stock at the same price as the original. Items bought at special offer prices cannot be subsequently exchanged for identical items on sale at higher prices. If an item is not available a full refund may be the only option.
Exchange procedure
If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we recognise that sometimes and exchange must be made quickly and so we can send out a replacement immediately. We must take payment for the replacement but as soon as the return arrives we will give you a refund on that cost.
