EU Deliveries

Now that the UK has left the European Union, there have been some changes to how we ship to the EU, and some increased costs in delivering to EU customers.

Due to issues with customs clearance, we have temporarily suspended orders shipping to Germany. Current customs clearance times in Germany are around 1 month. If you are happy to wait and still need to order parts, please contact us.

All goods arriving in the EU from us in the UK are now considered imports from an external country. This means you may be asked to pay VAT, customs duties, and processing fees before your order can be delivered. These fees are levied by either your local government (VAT & duty), or the delivery agent (customs clearance fees). The exact value of the fees will vary depending on the delivery country, and the exact products contained in the order.

Some specific details are different depending on whether you are a consumer or a company:

Consumer / Retail customers

• You will be asked to pay VAT on goods if the total value is above a level set by your government, normally between 10 and 22 Euros
• VAT will be charged at the same rate that applies within your country
• The delivery agent will email you to ask you to pay any duties and fees on the order once it is clearing customs; it is vital that we have the correct email address for you - please check this before ordering

Business / Trade customers

• You must provide us with your EORI number when placing the order - it cannot be shipped without this
• You will be asked to pay VAT on imports at the same local rate as retail customers
• If you are registered for VAT in your country, and have a Duty Deferment account, the delivery agent and your local customs authorities will charge your deferment account for the VAT and duties
• You will still need to pay any processing fees to the delivery agent before your order can be delivered